ebay frustration

Ebay has all the bells and whistles... wonderful enterprise services to complete your online transactions but the customer service is VERY POOR! I had to explain their policy to them... NOTE the time and how long it takes as well...

Also there is no real protection for sellers from fraudelent users.

(I'm its4my4kids):

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Pamela B. has joined this session!
7:59:40 PM System
Connected with Pamela B.
7:59:56 PM Pamela B.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Pamela B. How may I help you?
8:00:01 PM its4my4kids
hello Pamela... I believe we chatted earlier but got disconnected..
8:00:41 PM Pamela B.
We are facing some technical difficulty at our end and the chat might get disconnected. If the chat gets disconnected then do not hesitate to contact us back via Live Help. We appreciate your understanding.
8:01:19 PM its4my4kids
I'm trying to understand why I can't take advantage of the free listing promotion... I have a number of items to post... but I'm getting charged 25 cents
8:03:37 PM Pamela B.
let me look
8:03:57 PM Pamela B.
Did you list it or are you trying to list it?
8:05:05 PM its4my4kids
trying to list it but I did list one earlier tonight but got charged!!!!
8:07:12 PM Pamela B.
May I please have the item number to begin?
8:07:37 PM its4my4kids
one moment while I get that for you...
8:09:52 PM its4my4kids
320573543819
8:11:41 PM Pamela B.
Let me look
8:12:21 PM Pamela B.
I see you have selected teh Buy It Now option
8:12:26 PM Pamela B.
The*
8:12:33 PM its4my4kids
Yes... that should cost 5 cents...
8:12:37 PM its4my4kids
which I don't mind
8:13:04 PM its4my4kids
another auction that I didn't have that but it was going to charge me...
8:13:16 PM Pamela B.
I'll explain further
8:13:52 PM Pamela B.
Gallery Plus 0.35

Subtitle 0.50


Bold 2.00
8:14:56 PM its4my4kids
I didn't have any of those selected!
8:15:07 PM Pamela B.
Value pack is 0.65
8:15:13 PM its4my4kids
nope
8:15:27 PM Pamela B.
Just a second
8:15:47 PM Pamela B.
This fees should be charged but I see Your fees are 0.00
8:16:02 PM Pamela B.
And the current bvalance is 4.83
8:16:07 PM Pamela B.
balance*
8:17:34 PM its4my4kids
I signed up to pay my balance automatically with paypal... also I check my "accounts" page and the .25 cents was charged... I have a lot of books to post and many of them may not sell. So it will cost me more just to post... that is why I'm very interested in the promotion
8:22:09 PM Pamela B.
Yes you can list under the promotins
8:22:25 PM Pamela B.
there are no charges on the listing
8:22:47 PM its4my4kids
ok - I just posted in my secondary account for no fee but my main account has a fee?
8:23:27 PM Pamela B.
Nope there is no fees for this listing as I see it is free
8:23:29 PM its4my4kids
I'm very confused... can you explain why its charging me .25
8:23:36 PM its4my4kids
Oh... let me check
8:23:40 PM Pamela B.
There are 0.00 charges
8:23:45 PM Pamela B.
sure
8:25:50 PM its4my4kids
No... If you go to my Account activity... for item #32057353819 you will see there is a 0.25 insertion fee... clearly stated on my page...
8:27:35 PM Pamela B.
let me look
8:32:37 PM Pamela B.
Thanks a lot
8:32:56 PM its4my4kids
???
8:32:58 PM Pamela B.
Hey I see that you have listed the item with the starting price as 2.99
8:33:08 PM its4my4kids
and?
8:33:38 PM Pamela B.
In fact it should be as 0.99 it should be less than $1
8:34:29 PM its4my4kids
I'm not following? There is a free listing promotion for any price.
8:35:03 PM Pamela B.
Yes there are promotions goin on
8:35:28 PM Pamela B.
But then the item should be listed under the 0.99 it should be less than $1
8:35:43 PM Pamela B.
and I see your starting price is 2.99
8:36:01 PM Pamela B.
so that is the reason you are been charged
8:36:10 PM its4my4kids
I'm not following you? What does .99 cents have to do with it?
8:36:41 PM its4my4kids
No. There is a an ebay promotion listed / advertised on your web site that states list for any price with NO Listing fees!!!
8:37:03 PM Pamela B.
http://pages.ebay.com/promo/ListFreeAuctions2010/
8:37:23 PM Pamela B.
Just click on this link and you will get the correct information
8:38:03 PM Pamela B.
That link is from my messages
8:38:13 PM Pamela B.
Where ebay has send the email
8:38:32 PM its4my4kids
Ok - Here is what it says about the price I put in:
8:38:43 PM its4my4kids
$1.00-$9.99 FREE!*
8:38:53 PM Pamela B.
Just click on the my messages and you will see the email from ebay
8:39:09 PM its4my4kids
I did..
8:39:18 PM Pamela B.
may I know where do you see that 1.00 9.99
8:39:43 PM its4my4kids
It is near the bottom of the page
8:41:56 PM Pamela B.
Thanks for waiting!
8:42:11 PM Pamela B.
Hey yes I see that you are right
8:42:16 PM Pamela B.
I apologize for any inconvenience caused.
8:42:24 PM its4my4kids
No problem.
8:42:31 PM Pamela B.
Here what I can do is issue the credit from my end
8:42:53 PM Pamela B.
Not only that but I have already escalated the issue to our Technical team
8:43:07 PM Pamela B.
so that they can fix this problem as soon as possible
8:43:14 PM its4my4kids
Pamela... that is great! However I'm concerned about posting other items... thank youor your help.. will I get an email?
8:43:23 PM Pamela B.
That's a lot for bringing this to our attention
8:43:32 PM its4my4kids
or some type of message from ebay? because on or issues... i've been concerned...
8:43:33 PM Pamela B.
yes you will get the email
8:43:41 PM its4my4kids
thanks!!!
8:44:02 PM Pamela B.
You're most welcome!
8:44:03 PM Pamela B.
Is there anything else with which I can assist you?
8:44:18 PM its4my4kids
thats all for tonight!!!
8:44:28 PM Pamela B.
Have I addressed all your concerns to your satisfaction today?
8:45:03 PM its4my4kids
if I get the email describing the problem then yes...
8:45:28 PM Pamela B.
Thanks a lot:-) I’m sure customer satisfaction is all we aim!!
8:45:33 PM Pamela B.
Good bye and take care :-) 'Thanks for using eBay Live Help! To close this chat window, go ahead and click on the "Exit" button whenever you're ready